If you are a customer under the FNB and Greenlight partnership and were accidentally charged for the monthly subscription fee, please contact Greenlight’s customer support at (888) 483-2645.

There are 4 different ways to join the program:

• In-App Chat – Click the gear icon in the bottom right to head to the help center where you can chat using the icon in the bottom right. Type ‘FNB Bank Partnership’ and a member of the Support team will reach out. 
• Call (888) 483-2645 – Simply call and tell them you’re an FNB Bank customer to start receiving your complimentary subscription.
• Text (404) 974-3024 – Send ‘FNB Bank Partnership’ and a member of the Support team will respond.
• Email support@greenlight.com – Mention the FNB Bank partnership and that they’d like to be added. 

No, Greenlight is its own individual app, but within the Greenlight app you can send money to your
child’s card, turn their card on/off, set up spending controls, allowance, chores and more.

There is no minimum (or maximum) age for kids here. The primary account holder must be at least 18 years old and a U.S. resident.

A Custom Card is a great way for your child’s personality to shine on their debit card with an image that means the most to them. If you’d like to order a Custom Card for $9.99 plus applicable taxes, please order from the Greenlight app. See Custom Card image guidelines here.

Greenlight is a debit card for kids, not a credit card. Parents load money onto the card from their own funding source connected through their Greenlight app.

Kids and parents will both use the same Greenlight app you see in the app store, but have two different experiences and individual login credentials. Parents can set up their child’s login under the child’s profile settings.

Greenlight debit cards are FDIC-insured up to $250,000 and come with Mastercard’s Zero Liability Protection. Greenlight blocks ‘unsafe’ spending categories, sends real-time transaction notifications, lets parents turn cards off at any time, and gives parents flexible ATM and spending controls.

Yes, the Greenlight card can be used internationally in most countries, and there are no international fees or any foreign transaction fees! For a complete list of countries the card cannot be used click here.

After completing registration or requesting a replacement card, your debit card will arrive within 7-10 business days. Custom cards may take longer.

If you would like to expedite your shipping for your card to arrive within 2-3 business days, you can call Greenlight’s customer service team at 888-483-2645 within 12 hours of signing up. You can request to have your shipping expedited for a one-time fee of $24.99.

Bank Account
If you are prompted to verify your Bank Account when manually adding your funding source, you will receive 2 small deposits of $1.00 or less in your bank account within 1-2 business days. To verify your bank account as a funding source, you will need to input the 2 micro deposit amounts into your Greenlight app when prompted to verify. If you do not see these deposits within 3 business days, please contact your banking service provider directly and have them take a look at the status of your bank account. Once you complete verification, the 2 micro deposits will be removed from your bank account to offset the deposit amounts.

Debit Card
Once you add your debit card as a funding source and make your initial funding load, you should see 2 transactions on your debit card that add up to the initial load amount. You will need to confirm these transactions within 3 business days in the Greenlight app to verify your debit card. If you do not see these transactions within 4 business days, please contact your banking service provider directly and have them take a look at the status of your bank account.

When your child’s card arrives, follow these simple steps to activate it right away:

1. Open your Greenlight app. From your Parent Dashboard, you should see a notification prompting you to activate your child’s card.
2. Tap on the notification and input the card’s expiration date in the app to activate it.
3. Next, visit your child’s dashboard by clicking their square at the top of your Parent Dashboard.
4. Select “Manage Card” then “Set debit card PIN.” After the PIN is set, your physical card is activated and ready to use!

We have made it super easy to check your child’s spending history.

1. Navigate to your child’s dashboard.
2. Click on the “Spending” tile.
3. At the top right, click on “History.” You then have the ability to filter the view to see spending history for the last 30 days, 90 days, or 12 months as well as grouping transactions by stores.

The security of your account is Greenlight’s top priority. Greenlight will ask for personal information and security questions to authenticate your identity, and to ensure your accounts and communications are secure.

Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. 

What this means for you:

When you open a Card Account, Greenlight will ask for your name, address, date of birth, and other information that will allow them to identify you. They may also ask to see a copy of your driver’s license or other identifying documents. This requirement is meant to protect you and Greenlight from unauthorized access to your account(s).