HOW CAN WE HELP?
HOW CAN WE HELP
YOUR QUESTIONS ANSWERED. CUSTOMER SERVICE IS WHAT WE’RE ALL ABOUT.
The FNB Help Center is your one stop guide for the answers to your questions and numbers you need now.
TOP CUSTOMER SERVICE QUESTIONS
Standard Online Banking: Choose the account to place a stop payment on. Choose Stop Payment under Other Services.
Business Online Banking: Choose Additional Services from the menu, then click on Stop Payment.
Yes, give us a call at 270-247-1758. You may also setup Travel Alerts when you login to Online Banking under the Secure Forms tab or under the More tab in Mobile Banking.
There are two types of fees that may apply to out of the country transactions:
Conversion Fee: This type of fee means the merchant converted the US Dollars into foreign currency at the time of transaction. The conversion fee is based on .8% of the purchase amount.
Cross Border Fee: This type of fee means Visa converted the funds into US Dollars. The cross border fee is based on 1% of the purchase amount.
24-hour toll free live customer assistance is available at 800-367-7576.
Online account information is available 24/7 at www.cardaccount.net.
Frequently Asked Questions
PERSONAL
Click here to enroll for Online Banking and fill out the prompted questions.
You may also request Online Banking access through your local branch.
Click forgot password and answer the questions as prompted. You will get an email with a temporary password and will be asked to set a new password upon login. You may also call 888-934-2536 for additional help.
You may order these online or through your local branch.
To order online, click here. Ordering through Deluxe online is as safe and secure as ordering them in person or over the phone. Deluxe uses a secure server for all online transactions. In addition, they have set up security checkpoints throughout the order process to further ensure the security of your transactions. How do you know you have a safe connection? Look for a closed lock icon in the address bar near the website address-any transactions made from a page with a closed padlock icon are secure.
First you will need to enroll in Online Banking here. Upon successful enrollment in Online Banking, you will see an option to make a loan payment from another financial institution using either your debit card or routing and account number. A fee of $4.95 will be assessed with this payment option.
You may also make a loan payment over the phone with a debit card or routing and account number by calling 270-247-1758. A fee of $4.95 will be assessed with this payment option as well.
BUSINESS
We recommend using the following browsers:
- Google Chrome: Supported, Tier 1
- Mozilla Firefox: Supported, Tier 1
- Safari:
- Safari 9+: Supported, Tier 1
- Safari 6-8: Unsupported
- Microsoft Edge: Supported, Tier 1
The company Admin has the ability to reset user passwords or contact a Customer Service Representative at FNB Bank.
FNB has two credit card options available: Standard Card or Preferred Points. You can choose which card works for your business either in person at your local branch or online. You can find out more information on our credit cards and download a PDF application, complete the fillable application and print or save a copy by going to the Business Card Services page.
Sign and return the completed application along with any required supporting documentation to banksupport@mybankersbank.com or by fax to 972-650-7054.
DIGITAL
The Digital Wallet allows you to keep a digital version of your debit card on your smartphone. The Digital Wallet uses tokenization to secure transactions. Tokenization is the ability to create a number, or “token” to represent your debit card. Rather than store card data on your phone, retailers use digital tokens instead of your debit card to process payments and avoid exposing sensitive information. This token is in no way related to your debit card number after its creation.
If the token is captured the person who captures it cannot derive your card number from it. If the phone is lost or stolen, the financial institution can put a stop on the token. Also, if you have the ability to lock down your phone when it’s lost, then there is no way a thief can access your card.
Now you can shop securely without pulling out your wallet. Two Factor Authentication makes transactions even more secure (using fingerprint or PIN to start transaction).
If you would like to request removal of your online banking accounts and related data, simply call our Customer Contact Center at 888-934-2536.
Upon request, FNB Bank will delete all associated data in our online and mobile banking platforms. Your bank accounts will remain open, and the transaction history will continue to be available as long as your bank accounts remain active.