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On November 18, 2025, FNB will be launching our new and improved Digital Banking experience. This upgraded platform will offer the same reliable features you’ve come to depend on, along with powerful new tools designed to make managing your money easier and more convenient than ever. Below, you’ll find details about what will stay the same, what actions (if any) you’ll need to take during the transition, extended call center hours for support, and answers to frequently asked questions about the digital conversion.
Standard Online Banking Users
You will use your existing username. Your password will be your username + the last four digits of your social security number (ex. jdoe6789) OR your username + the last four digits of your tax ID number (ex. mystore1234). From there, you will reset your password for future use.
Business Online Banking Users
You will use your existing username. Your password will be your username + the last four digits of your tax ID number (ex. mystore1234). From there, you will reset your password for future use.
You will simply conduct an app update on or after 11/18/25, if you do not use the automatic update feature on your phone
You will need to delete your current FNB Mobile Banking App and re-download our new app on or after 11/18/25.
Beginning 11/18/25, loan payments from non-FNB institutions will require verification. Please review your scheduled transfers ahead of their due date to ensure they process smoothly.
Third-party tools (Ex: Rocket Money, Mint, Venmo, PayPal, Cash App) will not be available starting 11/18/25; service is expected to resume within 2 weeks.
ACH transfer templates within our current Business Online Banking platform will transfer to the new system; however, any recurring ACH transfer templates will need to have their schedules re-established.
If you have any questions during the process, our team is here to help. Please don’t hesitate to contact us at 888-934-2536 or visit your nearest office. During this transition, we are offering extended Call Center hours on M-F 7:30 AM to 6:00 PM and Saturdays from 9:00 AM to 12:00 PM.
Fill out the form below and we’ll be in contact.
Our website GrowWithFNB.com is not changing. We are only changing our digital banking service provider that will impact customers that use our online and mobile banking services.
Apple Users – You will simply conduct an app update on or after 11/18/25, if you do not use the automatic update feature on your phone.
Google Play Users – You will need to delete your current FNB Mobile Banking App and re-download our new app on or after 11/18/25.
Standard Online Banking – You will use your existing username. Your password will be your username + the last four digits of your social security number (ex. jdoe6789) OR your username + the last four digits of your tax ID number (ex. mystore1234). From there, you will reset your password for future use.
Business Online Banking –You will use your existing username. Your password will be your username + the last four digits of your tax ID number (ex. mystore1234). From there, you will reset your password for future use.
You will create a new password the first time you login so it is not necessary to change your password at this time.
Yes, the new app supports Face ID and Thumbprint ID. You’ll just need to enable it once you log in for the first time.
Yes, your history will still be available in the new system. You’ll be able to access up to 24 months of transaction history, statements, and bill pay records.
Yes! Your previous check images will still be available for you to view in the new system.
You can easily save your information by downloading your transactions as a CSV file.
Yes! The new app will still let you turn your card on or off whenever you need to.
External accounts will not transfer to the new app, so you’ll need to set them up again yourself.
External accounts will not transfer to the new app, so you’ll need to set them up again yourself.
No—you can now access both your personal and business accounts in a single app.
We’re excited to bring you a new online banking experience! Our upgraded platform offers even more features and tools to make managing your finances faster, easier, and more convenient.
Great news—none of the features you currently use will change or be removed. Every feature that you enjoy today will still be available in the new app.
The new app will bring exciting features like extended transaction history, enhanced card controls, and more ways to make payments—giving you greater flexibility and control over your finances.
If you are an Apple user, your app will be updated on November 18th (if you do not use the automatic update feature on your phone, you will have to conduct the update on or after November 18). If you are an Android user, you will need to visit the play store on November 18 and re-download our new app.
Your ACH transfer templates will transfer to the new system; however, any recurring ACH transfer templates will need to have their schedules re-established.
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